Frequently Asked Questions

Your questions, answered. From financing options to efficiency standards, we’re transparent about every aspect of our service. Dive into our FAQs to learn more

Permits fees are required and vary based on your location and not included on this estimate. In many cases, you will also be required to update your smoke detectors and carbon monoxide detectors, these are not included by default. Each town and county are a little different, your project manager will add permits at time of in-home sizing appointment.

We offer two types of service agreements that you can add-on to your good option installation: annual and monthly plans, see our Upton Comfort Club page for pricing.  We also offer non club member tune-ups, filter washes and regular static pressure testing to ensure optimum performance throughout the life of your comfort system. Our better and best options come with maintenance agreements.

If you would like references, we can provide those upon request. In the meantime, check out our Google reviews.

We certainly do. We offer a price match guarantee, no lemon guarantee and workmanship guarantee for all base HVAC system installations. Full air upgrade installations come with our additional risk protection guarantee – performance. For new system installations that include zoning we also offer a comfort guarantee.

Yes! If there is a brand you are interested in through research or from past experience just let us know your preference and we will provide a custom quote.

All paperwork is processed and coordinated by one of our in-house project managers. They will guide you through the entire process and complete all necessary paperwork on your behalf.

Most new installations can be scheduled and installed the next day after your in-home measurement. *Equipment shortages due to supply chain issues are becoming a more prevalent issue daily. Your exact installation date may vary due to supply chain factors out of our control. 

Yes, our license is 1055670. We are also BPI certified (Building Analyst), our license is 5067699. We are fully insured and bonded and can provide coverage upon request.

By default our base HVAC system matchups are based on national standards as defined by the AHRI certificate. All work will be performed to code as a baseline and to pass the requirements of state mandated HERs test by an independent third party rater. All our system installations, that include new duct systems,  are based on ASHRAE 221 refrigerant and airflow standards that ensure optimal performance. 

All our system installations come with a variety of warranties! Most brands come with a factory warranty that covers major parts. Factory warranties typically range from 5, 7 and up to 10 years.  Because Upton Home Services is a Diamond contractor for Mitsubishi all their equipment comes with a 12 year manufacturers warranty. We also offer extended parts and labor warranties.